Refund Policy

 

At CG Handicrafts Online Store ("the Store"), we strive to ensure your satisfaction with every purchase. If you receive a damaged product, we will gladly offer a refund subject to the following conditions:

 

1. Damaged Product

   - Refunds are accepted for products damaged during transit or upon receipt.

   - To qualify for a refund, you must provide proof of the damaged product. This may include clear photographs clearly showing the damage.

   - You must inform us of any damaged product within 2 days of receiving the item.

 

2. Refund Process

   - No replacements will be provided for damaged products. Refunds will be issued for the purchase price of the damaged item.

   - Refunds will be processed within 7 days of our confirmation of the refund.

   - The refund amount will be credited back to the original payment method used for the purchase.

 

3. Contact Information

   - If you need to request a refund for a damaged product, please contact our customer care team at ajaybastarveda@gmail.com or call us at 9993428150.

   - Please provide your order details and evidence of the damage when contacting us for a refund.

 

By shopping at CG Handicrafts Online Store, you acknowledge that you have read, understood, and agree to abide by this refund policy. If you have any questions or concerns regarding this policy, please don't hesitate to contact us.